Sales Guide

Clover Resource Guide

All-in-one POS platform by Fiserv — retail, restaurants, services. Hardware placement ($0 down) and app-based software. One of the highest-volume platforms we move.

What Clover is in the NextPay lineup

Retail: Retail Growth plan ($84.95/mo) — inventory tracking, staff management, item-level reporting, discount/void controls.
Restaurants (full service): Restaurant Growth ($89.95/mo) — table service, server management, orders to kitchen, bill splitting, tip management.
Services & salons: Clover with appointments app ($[USER PROVIDED: price]) — appointment booking, no-show protection, invoice after service.
Compact operators (small venues): Clover Mini (compact terminal, low-footprint) or Flex (mobile). Good for pop-ups, markets, food trucks.
Hardware options: Placement ($0 down, monthly fee) or purchase outright.

Clover pricing & hardware options

Software (monthly per station)
Clover Lite (entry)	$[USER PROVIDED]
Retail Growth	$84.95/mo
Restaurant Growth	$89.95/mo
Appointments add-on	$[USER PROVIDED]
Hardware (placement model — $0 down)
Station (Clover Station stand)	$[USER PROVIDED]/mo
Mini (compact terminal)	$[USER PROVIDED]/mo
Flex (mobile, pay-at-table)	$[USER PROVIDED]/mo
Go (portable for events)	$[USER PROVIDED]/mo
Hardware (purchase outright)
Station purchase	$[USER PROVIDED] one-time
Flex purchase	$[USER PROVIDED] one-time

Conversion & positioning

If merchant already uses Clover: Likely on Fiserv's processing. Conversion play: move processing to our rails if they're on suboptimal rates. Upsell add-ons (Appointments, Advanced Inventory).
If prospect is NOT using Clover: Pitch as the "Goldilocks" — easier than custom POS systems, more flexible than Square (app marketplace), all-in-one. Lead with familiar brand (merchants know Clover), hardware placement ($0 down), and our processing rates on top.

Rate conversation

If transitioning from Fiserv's rates: pull their statement, calculate effective rate, show our rate side-by-side. Clover merchants often pay per-item fees (hurts low-ticket stores) — interchange-plus or dual pricing usually beats them. If new to Clover, position our processing as part of the total cost: "Clover software + our rates = lower total cost than [competitor POS + their processing]."

Submit a Clover deal

Select software plan & hardware

Retail Growth / Restaurant Growth / Lite? How many stations? Placement or purchase? If placement, which hardware (Station/Mini/Flex)? Accessories (cash drawer, scale, etc.)?

Add-ons & services

Appointments? Advanced Inventory? Support plan? Clover offers modular features — ask about their workflow.

Quote total cost

Use the Clover Order Form to build the quote: select plan, devices, add-ons. Monthly: software + hardware (if placement). One-time: hardware (if purchased) + accessories. Processing: quote our rate.

Submit order + docs

Email to hello@nextpaypos.com — subject line: "{Business Name} · Full Clover setup · {Pricing Selection}" (e.g. "ABC Pizzeria · Full Clover setup · Dual Pricing"). Attach: signed Clover application, voided check, ID, 3 months statements, site photos (for placement installs).

Install & training

Contact Clover's installation team (coordinate through the agreement process) to schedule. Clover/Fiserv handles setup; you coordinate merchant availability.

Go-live & support

Log merchant to CRM. Merchant support escalates to Clover support team: (844) 864-5449 for merchants, or your POS support contact.

Email template to merchant

Note: Personalize tone and details.

Hi [Merchant Name],

Great meeting today. Here's the Clover setup we discussed:

Software: [Retail Growth / Restaurant Growth] @ $[X]/mo per station

Hardware (Placement): [# Stations @ $[X]/mo] + [Flex handhelds @ $[X]/mo]

Total monthly: $[X]

Processing: [Dual pricing / Interchange-plus / Flat rate] on NextPay's rails

What you get:

- Inventory tracking (Retail) or table management (Restaurant)

- Staff controls and reporting

- Access to 400+ Clover apps (loyalty, gift cards, delivery, etc.)

- Lifetime support from Clover's team

Next step: I'll send your order to our team. You'll get an email from our install partner to schedule setup at [YOUR LOCATION]. Training happens the day before you go live — we'll walk you through everything.

Questions? Hit reply or call [your phone]. Let's get you live!

[Your name]

Common docs every Clover deal needs

✓ Signed Clover application (Fiserv / NextPay Clover agreement)
✓ Voided check or bank account verification
✓ Owner's driver's license (copy)
✓ 3 months business bank statements (or projections for new businesses)
✓ Site photos / counter layout (for placement installs — helps design terminal placement)
✓ Inventory file (if Retail plan — helps with initial item setup)

Merchant FAQs

Are there any true upfront costs for the merchant? Shipping is the only cost not covered — can be paid by the agent, merchant, or you. Everything else for hardware is included in the monthly placement fee.
Is there an installation fee? No installation fee — done by phone, hardware is plug-and-play, Implementation team available if needed.
Is there a training cost? No training cost — handled by Clover support over the phone.
Is there a contract length? No contract. An Early Termination Fee can be added optionally.
For repairs/replacements, how is the order handled? Tech team troubleshoots; if confirmed dead, they send a replacement. Broken device usually doesn't need to be returned, just proof it no longer works.
What is the underwriting process for Clover? What documents are required? Driver's license and a voided check or signed bank letter. Underwriting moves quickly with no pending items.

Support & resources

Point of Sale Sales & Support — POS sale assistance, system/functionality questions, configuration/setup changes, onboarding & implementation. Training: calendly.com/pos-nhs/onboarding-training or (877) 928-0305 ext 280. General: (877) 928-0305 option 2, pos@nextpaypos.com.
Installations — schedule at book.redfynn.com/install; call (813) 803-5503 for complex installs (prefer the link for team availability). Email: tech@nextpaypos.com.
Technical Support — equipment swaps/reprograms, demo requests, adding a product/service. Phone: (877) 928-0305 option 2, email tech@nextpaypos.com.
Merchant Customer Success — (877) 928-0305 opt 3, support@nextpaypos.com.
Merchant Technical Support — (877) 928-0305 opt 2, support@nextpaypos.com.
Partner Support — Schedule A's, commissions/residuals, help selling an account, paperwork help, equipment/POS questions. (877) 928-0305 opt 4, partnersupport@nextpaypos.com.
Applications — application questions/status, submitting pending items. (877) 928-0305 ext 205, applications@nextpaypos.com.
Customer Success (general) — contracts, rate reductions, change requests (bank/address/business name), cancellations, risk questions. (877) 928-0305 opt 3, support@nextpaypos.com.
Clover Dashboard: Merchant login for account settings, app marketplace, reporting
Clover App Marketplace: 400+ apps (loyalty, gift cards, delivery, online ordering, invoicing integrations)
NextPay Deal Desk: Google Chat — rate quotes, deal structure, processing questions

Software Plans by Device

Plan	First Device	Additional Devices
Starter	$0	$11.95/device
Clover for Healthcare	$0	$11.95/device
Essentials	$29.95 (includes Clover Go)	$11.95/device
Retail Growth	$84.95	$19.95/device
Services Growth	$84.95	$19.95/device
Restaurant Growth	$89.95	$19.95/device

Clover fast facts for your pitch

Familiar brand: Merchants often know Clover from retail/hospitality buzz — easier sell than unknown system.
App marketplace: 400+ apps vs Square (limited), Shopify (e-commerce only). Merchants can add loyalty, invoicing, delivery, even HR tools.
Placement model: $0 down for hardware — cash flow stays with the merchant. Upgrades later if needed.
Multi-location: Clover can grow with the business — add locations, sync inventory, consolidate reporting.
Processing flexibility: We handle it, not Fiserv — you control rates, dual pricing options, margin.