SkyTab by Shift4 Resource Guide
Full-service POS platform for restaurants, bars, and hospitality — placement model with lifetime hardware warranty and $0 upfront.
What SkyTab is in the NextPay lineup
- For full-service restaurants: The standard — white-tablecloth service, table management, pay-at-table handhelds, KDS, Lighthouse reporting, $0 hardware placement.
- For QSR/cafes: Self-order kiosk ($29.99/mo), fast checkout, customer-facing displays, gift cards, loyalty.
- For bars/nightclubs: Tabs with pre-auth, handhelds for floor service, KDS for kitchen, rugged hardware with lifetime warranty.
- For pizza/delivery: Caller ID (phone integration), delivery management, online ordering (OLO), KDS, $0 upfront.
SkyTab pricing & modules
Placement model: $0 upfront, monthly per-device. All hardware carries lifetime warranty. 30-day trial, then 36-month agreement.
| Base bundle | $29.99/mo per station (includes Stand/Register, KDS, customer display) |
| Air (handheld) | $29.99/mo |
| Mobile (handheld for small venues) | $20/mo |
| KDS (kitchen display system) | $29.99/mo |
| Bump Bar (order confirmation) | $9.99/mo |
| PIN pad | $9.99/mo |
| Label Printer | $19.99/mo |
| Scale | $39.99/mo |
| Lighthouse (reporting/analytics) | $20/mo |
| Gift Cards module | $25/mo |
| Workforce (labor management) | $35/mo |
| One-time hardware purchases: | |
| Cash drawer | $129 |
| Till | $25 |
| Split cable | $25 |
Key term: 30-day trial, then 36-month agreement. Merchant commitment is enforceable — present this upfront to avoid surprises at close.
Conversion & positioning
- If merchant already uses SkyTab: They're locked in (36-month agreement). No conversion play. Focus on upselling modules or moving processing to our rails if not already done.
- If prospect is NOT on SkyTab yet: Pitch the full system — hardware (placement), software modules, processing on our rails. Lead with $0 upfront + lifetime warranty as differentiators vs competitor hardware costs.
Rate conversation
SkyTab is a placement: focus on total cost of ownership (hardware $0 down vs competitor upfront costs), then quote processing separately. Dual pricing works well in casual FSR; fine dining often prefers clean interchange-plus. Lead with the math: "You save [X] on hardware alone, then we match or beat your current processing rate."
Submit a SkyTab deal
Build the configuration
Map the venue: # of stations, # of handhelds, need KDS? Gift cards? Loyalty? Caller ID? OLO? Workforce? Pick from the module list above. Total it up.
Quote total cost
Monthly recurring: sum of all modules ($29.99 base + extras). One-time hardware: drawers, tills, cables if needed. Processing: quote our rate (dual pricing / interchange-plus / flat rate) on our rails.
Explain the agreement
Be explicit: 30-day trial, then 36-month agreement. Merchants understand this is a commitment. It builds trust when you're upfront.
Submit order + docs
Email to [USER PROVIDED: Deal submission email] — subject "SkyTab deal — {DBA}". Include config (# of stations/modules), signed app, voided check, ID, statements.
Schedule training & install
Once approved: coordinate with merchant for training date. SkyTab runs remote menu build + install call. Log deal to CRM with go-live date.
Go-live support
Merchant support escalates to Shift4 Dine team. You stay in touch for first batch, then transition to Shift4's support for ongoing issues.
Email template to merchant
Note: Personalize wording and tone to match your style.
Great seeing you today. Here's the SkyTab setup we designed for [Venue Type]:
Hardware (Placement — $0 upfront):
[# Stations @ $29.99/mo] + [# Handhelds @ $20–$29.99/mo] + [Modules: KDS, Caller ID, Gift Cards, etc.]
Total monthly: $[X]
One-time hardware: [Cash drawer $129, Till $25, etc.]
Processing: [Dual pricing / Interchange-plus] on NextPay's rails
Important: 30-day trial, then 36-month agreement. This is a partnership for growth — we back it with lifetime hardware warranty and dedicated support.
Next step: I'll send your complete order to our team. You'll get an email from Shift4 to start the setup call and menu build. Training happens before you go live — that's included.
Questions? Hit reply or call [your phone]. Let's get you live!
[Your name]
Common docs every SkyTab deal needs
- ✓ Signed merchant application ([USER PROVIDED: SkyTab app link])
- ✓ Voided check or bank account info
- ✓ Owner's driver's license (copy)
- ✓ 3 months business bank statements (or projections for new businesses)
- ✓ Menu file (PDF or spreadsheet — gates go-live)
- ✓ Site photos/layout diagram (so Shift4 can design kitchen workflow)
Support & resources
- SkyTab Dashboard: dine.shift4.com ↗ — deal status, merchant accounts, reporting
- SkyTab Resource Center: dine.shift4.com/resource-center ↗ — product docs, merchant help
- Shift4 Dine Help: shift4.zendesk.com — Shift4 Dine ↗
- Lighthouse (Partner Portal): Lighthouse portal ↗ — deal tracking, reporting, KPIs
- NextPay Deal Desk: Google Chat — questions on SkyTab configs, rate quotes, or deal structure
- Merchant Support: Shift4 Dine handles all post-go-live tech support (training, troubleshooting, updates)
SkyTab fast facts for your pitch
- Lifetime hardware warranty: Any hardware fails, Shift4 replaces it free — for life. Competitive advantage over purchased POS systems.
- Pay-at-table: Handhelds reduce table turn time and increase tips (customers see itemized receipt, tip on handheld).
- $0 upfront: Hardware placement means no capital outlay — cash flow stays with the merchant.
- KDS (kitchen display system): Replaces printer tickets, reduces order errors and remake costs — calculate this ROI for the merchant.
- Caller ID: Pizza shops + delivery venues: incoming caller's history pops on screen (if in system) — sales + accuracy boost.
- OLO (Online Ordering): Your own online ordering (not just 3rd-party app integration) — merchants keep 100% of order value, no commission.