SkyTab by Shift4 Resource Guide
← Back to SkyTab SubmissionFull-service POS platform for restaurants, bars, and hospitality — placement model with lifetime hardware warranty and $0 upfront.
What SkyTab is in the NextPay lineup
- For full-service restaurants: The standard — white-tablecloth service, table management, pay-at-table handhelds, KDS, Customer Hub (backend POS), $0 hardware placement.
- For QSR/cafes: Self-order kiosk ($29.99/mo), fast checkout, customer-facing displays, gift cards, loyalty.
- For bars/nightclubs: Tabs with pre-auth, handhelds for floor service, KDS for kitchen, rugged hardware with lifetime warranty.
- For pizza/delivery: Caller ID (phone integration), delivery management, online ordering (OLO), KDS, $0 upfront.
SkyTab pricing & modules
Placement model: $0 upfront, monthly per-device. All hardware carries lifetime warranty. 30-day trial, then 36-month agreement.
| Base bundle | $29.99/mo per station (includes Stand/Register, KDS, customer display) |
| Air (handheld) | $29.99/mo |
| Mobile (handheld for small venues) | $20/mo |
| KDS (kitchen display system) | $29.99/mo |
| Bump Bar (order confirmation) | $9.99/mo |
| PIN pad | $9.99/mo |
| Label Printer | $19.99/mo |
| Scale | $39.99/mo |
| Customer Hub / Lighthouse (backend POS) (reporting/analytics) Required on every deal | $20/mo |
| Gift Cards module (add-on, not included) | $25/mo |
| Workforce (labor management) | $35/mo |
| One-time hardware purchases: | |
| Cash drawer | $129 |
| Till | $25 |
| Split cable | $25 |
Key term: 30-day trial, then 36-month agreement. Merchant commitment is enforceable — present this upfront to avoid surprises at close.
Installation options New Sept 14, 2026
Starting September 14, 2026, Shift4's Sales Center assigns the install type automatically based on the total number of workstations at the location. It only shows the install options that workstation count allows.
Remote only No cost
Remote install is the only option. Onsite is not offered at this count.
A Shift4 installer guides the setup, with the same training either way.
Merchant's choice Choice
Remote: no cost.
Onsite: $599, billed on the 4th month statement. Waived automatically if the merchant processes over $30,000 in any one of the first 3 full months after install.
Onsite included Complimentary
Onsite install at no cost, reflecting the complexity of larger deployments.
How the $599 onsite fee and $30K waiver work (2–3 workstations, onsite only)
- Clock starts at install completion, when the order hits Stage 700.
- The install month never counts, even if the install finished on the 1st.
- Evaluation window: the first 3 full calendar months after completion. Over $30K in any single one of those months waives the fee.
- Bill posts on the invoice the month after the window closes. Shift4 tracks this automatically off processing volume. Nobody submits anything.
| Install completes | Evaluation months | Fee posts on |
|---|---|---|
| March 3 | April, May, June | July invoice |
| March 28 | April, May, June | July invoice |
| April 1 | May, June, July | August invoice |
What you'll see in Sales Center
Workstations are counted from the hardware bundle quantities (for example, 1 VESA Mount Workstation Bundle + 2 Shift4 Dine stations = 3 workstations). Under Additional Information, Programming Methods:
| Programming method | 1 workstation | 2–3 workstations |
|---|---|---|
| Partner Install and Programming (Blank) | Available | Available |
| S4 Program / Partner Install | Available | Available |
| S4 Program / S4 Install, Remote Guided ($0.00) | Available | Available |
| S4 Program / S4 Install, Onsite Install ($599.00) | Unavailable | Available |
Key takeaways
- Certified partners: partners certified in installation and programming can use a remote install and stay onsite to work alongside the Shift4 remote team. For uncertified partners, Shift4 works directly with the merchant.
- Partner installations: standard Partner Installations are not affected by this rollout.
- Account review: a Remote Installation Specialist reviews each merchant account and may move the order to onsite if that is a better fit.
- Pipeline: tell existing prospects with 1 to 3 terminals about the new install rules now, so a remote install or the $599 fee is never a surprise.
- How to position it: remote installs come with a dedicated specialist who reserves time just for that merchant, and satisfaction scores from Shift4's pilot met or beat onsite installs.
What the merchant experiences
- Equipment arrives with a "scan before opening" QR code that opens the Remote Installation Guide.
- Install day: the Remote Install Specialist calls at the scheduled time and confirms the merchant is ready.
- Hardware setup: the merchant installs the hardware with the specialist's guidance and a step-by-step installation video.
- Settings and training: the specialist walks through site-specific settings and trains the merchant.
Conversion & positioning
- If merchant already uses SkyTab: They're locked in (36-month agreement). No conversion play. Focus on upselling modules or moving processing to our rails if not already done.
- If prospect is NOT on SkyTab yet: Pitch the full system — hardware (placement), software modules, processing on our rails. Lead with $0 upfront + lifetime warranty as differentiators vs competitor hardware costs.
Rate conversation
SkyTab is a placement: focus on total cost of ownership (hardware $0 down vs competitor upfront costs), then quote processing separately. Dual pricing works well in casual FSR; fine dining often prefers clean interchange-plus. Lead with the math: "You save [X] on hardware alone, then we match or beat your current processing rate."
Submit a SkyTab deal
Build the configuration
Map the venue: # of stations, # of handhelds, need KDS? Gift cards? Loyalty? Caller ID? OLO? Workforce? Pick from the module list above. Customer Hub (Lighthouse) is required on every deal. Total it up.
Quote total cost
Monthly recurring: sum of all modules ($29.99 base + extras). One-time hardware: drawers, tills, cables if needed. Processing: quote our rate (dual pricing / interchange-plus / flat rate) on our rails.
Explain the agreement
Be explicit: 30-day trial, then 36-month agreement. Merchants understand this is a commitment. It builds trust when you're upfront.
Submit order + docs
Email to [USER PROVIDED: Deal submission email] — subject "SkyTab deal — {DBA}". Include config (# of stations/modules), signed app, voided check, ID, statements.
Schedule training & install
Once approved: coordinate with merchant for training date. Shift4 handles the menu build. Install type follows the workstation count (see Installation options). Log deal to CRM with go-live date.
Go-live support
Merchant support escalates to Shift4 Dine team. You stay in touch for first batch, then transition to Shift4's support for ongoing issues.
Email template to merchant
Note: Personalize wording and tone to match your style.
Great seeing you today. Here's the SkyTab setup we designed for [Venue Type]:
Hardware (Placement — $0 upfront):
[# Stations @ $29.99/mo] + [# Handhelds @ $20–$29.99/mo] + [Modules: KDS, Caller ID, Gift Cards, etc.]
Total monthly: $[X]
One-time hardware: [Cash drawer $129, Till $25, etc.]
Processing: [Dual pricing / Interchange-plus] on NextPay's rails
Important: 30-day trial, then 36-month agreement. This is a partnership for growth — we back it with lifetime hardware warranty and dedicated support.
Next step: I'll send your complete order to our team. You'll get an email from Shift4 to start the setup call and menu build. Training happens before you go live — that's included.
Questions? Hit reply or call [your phone]. Let's get you live!
[Your name]
Common docs every SkyTab deal needs
- ✓ Signed merchant application ([USER PROVIDED: SkyTab app link])
- ✓ Voided check or bank account info
- ✓ Owner's driver's license (copy)
- ✓ 3 months business bank statements (or projections for new businesses)
- ✓ Menu file (PDF or spreadsheet — gates go-live)
- ✓ Site photos/layout diagram (so Shift4 can design kitchen workflow)
Support & resources
- Customer Hub (Lighthouse): dine.shift4.com ↗ — deal status, merchant accounts, reporting, analytics
- SkyTab Resource Center: dine.shift4.com/resource-center ↗ — product docs, merchant help
- Shift4 Dine Help: shift4.zendesk.com — Shift4 Dine ↗
- Shift4 Partner Portal: Partner Portal ↗ — merchant applications, partner resources, deal tracking
- NextPay Deal Desk: Google Chat — questions on SkyTab configs, rate quotes, or deal structure
- Merchant Support: Shift4 Dine handles all post-go-live tech support (training, troubleshooting, updates)
SkyTab fast facts for your pitch
- Lifetime hardware warranty: Any hardware fails, Shift4 replaces it free — for life. Competitive advantage over purchased POS systems.
- Pay-at-table: Handhelds reduce table turn time and increase tips (customers see itemized receipt, tip on handheld).
- $0 upfront: Hardware placement means no capital outlay — cash flow stays with the merchant.
- KDS (kitchen display system): Replaces printer tickets, reduces order errors and remake costs — calculate this ROI for the merchant.
- Caller ID: Pizza shops + delivery venues: incoming caller's history pops on screen (if in system) — sales + accuracy boost.
- OLO (Online Ordering): Your own online ordering (not just 3rd-party app integration) — merchants keep 100% of order value, no commission.