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Agent Knowledge Base

Everything you need to get started, place merchants, and build a real career in payments. Your complete new-agent reference guide โ€” platform, onboarding, tech stack, products, portals, call flow, prospecting and incentives.

๐ŸŽฏ Test yourself โ€” take the Agent Quiz

APlatform OverviewOne platform, every vertical BOnboarding PathYour 4 steps to the field CTech StackDrive, Chat, CRM, Email DProducts & PlacementKnow your products + the quiz EShift4Training & incentives FSolutions in PaymentsPortal, catalog & deal email GSIP Training VideosWatch before your first app HSquareLinks & process ICall FlowFirst contact โ†’ signed deal JProspecting & IncentivesPipeline, pay & NextLink
A
Section A ยท Platform Overview

One Platform. Infinite Opportunity.

NextPay is a full-service platform โ€” payments, point of sale, client engagement and business lending โ€” so you can serve a merchant no matter their type or need.

Our core offering

Payments & Point of Sale

Full-service POS, payment processing, invoicing, online payments & e-commerce for businesses of every type.

  • Shift4 โ€” Hospitality & restaurants
  • Square โ€” Retail, restaurants, services, online & more
  • Clover โ€” All-in-one POS (its own order form)
  • Solutions in Payments โ€” All other verticals
Client engagement

NextLink Platform

Helps merchants engage their customers, build their network, and grow through reputation support and outreach tools.

  • Client retention & automated touchpoints
  • Referral network & relationship building
  • Reputation management & outreach systems
Growth capital

Business Lending

Working capital, equipment financing, merchant cash advances and expansion funding to help businesses grow.

  • Working capital loans
  • Equipment financing
  • Merchant cash advances & expansion
๐Ÿข
Verticals we serve: Restaurants ยท Retail ยท Healthcare ยท Personal Care ยท Automotive ยท Professional Services ยท Financial Services ยท Home Services.
Partner-led services also available: Payroll / Workers Comp ยท Business Brokerage.
B
Section B ยท Onboarding

Your Four-Step Path to the Field

1

Get Hired

  • Complete onboarding paperwork
  • Background check & agreements signed
  • W9 or 1099 setup processed
2

Complete Training

  • Shift4 platform training
  • Square platform training
  • Solutions in Payments training
3

Review Pay Plan

  • Schedule A pay plan provided
  • Understand commission tiers
  • Review splits & bonus structure
4

Unlock Tech Stack

  • Follow-up call with Alex
  • Demonstrate commitment
  • Full tech stack access granted
๐Ÿ’ก
Move fast. Agents who complete all training within the first week close their first deal significantly faster.
C
Section C ยท Tech Stack

The Tools That Keep You Moving

Google Drive

Unlock: Day 1
  • All training materials & guides
  • Contract templates & forms
  • Shared team resources
  • Organized by product & process

Google Chat

Unlock: Day 1
  • Direct messaging with your team (download now)
  • Group channels by topic
  • Quick updates & announcements
  • Mobile-friendly & always on

Email Account

Unlock: After Deal #1
  • Professional @nextpay domain
  • Tied to Google Workspace
  • Enables email automations
  • Required for full CRM access

Freshsales CRM

Required: Day 1
  • Log every call & interaction
  • Track your pipeline stages
  • Required to receive lead lists
  • Automated follow-up reminders
๐Ÿ“
Log everything in Freshsales. Keep every call, note and pipeline stage up to date โ€” so the team can log in, see exactly where each deal stands, and jump in to help or follow along.
D
Section D ยท Products & Placement

Know Your Products. Use the Quiz.

Restaurant & full-service POS

Shift4 Dine

  • Full table mgmt, KDS & offline mode
  • $500 bonus per Shift4 Dine closed ยท $250 per all other merchants
  • Up to $5K merchant incentive to switch
Shift4 Training โ†—
All other verticals & products

Solutions in Payments

  • Businesses outside Clover, Shift4 & Square scope
  • Broadest equipment & software catalog
  • Multiple pricing programs available
  • Portal access: contact team for login
SIP Portal โ†—
Versatile business POS

Square

  • Retail, food, services & professional
  • Flat-rate & interchange-plus options
  • 4% co-branded dual pricing option
YouTube Training โ†—
All-in-one POS โ€” its own process

Clover

  • Retail, restaurants & services
  • Hardware: Flex, Mini, Station & Go
  • Submitted via the Clover order form
Clover deal info โ†’
๐Ÿ”
Not sure which product fits? Send every prospect to nextpaypos.com/pricing#custom-quote to take the quiz โ€” it matches them to the right product automatically.
E
Section E ยท Shift4

Full-Service POS โ€” Strong Incentives

Why Shift4 wins

The closing tools

  • Full restaurant stack: table management, KDS, online ordering, reservations, loyalty & detailed analytics.
  • Never goes down: true offline mode keeps transactions processing even when internet fails.
  • Merchant incentive: up to $5,000 for merchants switching to Shift4, no upfront costs โ€” a powerful closing tool.
  • Agent bonuses: $500 per closed Shift4 deal ยท $2,500 bonus for 5 deals in one month.
  • Support: dedicated hardware & software support โ€” merchants won't get lost in a phone tree.
Training & resources

Get certified

๐ŸŽ“ Complete the Shift4 agent training before your first restaurant pitch.

Shift4 Agent Training โ†—
๐Ÿ”‘
Application process: Shift4 has its own merchant & partner portal โ€” separate from Solutions in Payments. Contact our team for portal access and agent login credentials.

Full Shift4 deal info โ†’

F
Section F ยท Solutions in Payments

The Portal for Everything Beyond Shift4 & Square

What SIP handles

The catch-all portal

  • All merchant categories outside Clover, Shift4 & Square
  • Specialty, niche & complex business types
  • Broadest equipment & software catalog
  • Multiple pricing programs
  • Online application with digital signature
  • Underwriting communications & status tracking
Open SIP Portal โ†—
Application walkthrough

Pricing & Equipment (Step 2)

Step 2 of the SIP application is Pricing & Equipment โ€” you select the merchant's processing type, application type, and attach hardware.

Application types available
Cash DiscountDual PricingERRFlat RateInterchangeSurchargeTiered& more

Equipment catalog: SIP supports one of the largest equipment and software catalogs available โ€” from basic card readers to full POS systems, kitchen display screens and specialty integrations. Full list is in the portal under Pricing & Equipment.

โš ๏ธ
REQUIRED โ€” every deal closed = email. Every time you sign a deal you must send an email with the merchant's DBA and sign-up email to:
TO: support@solutionsinpayments.com (Solutions in Payments Support)  ยท  CC: dom@nextpaypos.com  ยท  CC: alexander@nextpaypos.com
Include: Merchant DBA (Doing Business As) + the email address they signed up with + Placement / Product.
๐Ÿ”‘
Portal access: Contact our team and we'll send you login credentials for the SIP portal.
G
Section G ยท SIP Training Videos

Watch These Before Submitting Your First App

1
6:51 min

How to Start an Online Application & Transfer for Digital Signature

Walk through starting a merchant application in the SIP portal, completing the required fields, and sending it to your merchant for digital signature.

โ–ถ Watch on YouTube โ†—
2
3:06 min

How to Download & Submit a Paper Merchant Processing Agreement

Learn when to use a paper MPA instead of a digital app, how to download the form from the portal, and the proper way to submit it to underwriting.

โ–ถ Watch on YouTube โ†—
3
4:10 min

How to Respond to Underwriting Pending Requests

Understand how underwriting communicates with you through the portal, how to respond quickly to pending requests, and keep deals from stalling.

โ–ถ Watch on YouTube โ†—
โš ๏ธ
Recommended: Sign up your own demo account first so you can confidently walk merchants through the application process.
H
Section H ยท Square

Versatile POS โ€” Retail, Restaurants, Services & Online

โœ…
Square is one of our core platforms. Use the links below to sign merchants up directly.
Why Square works

Versatile & simple

  • Versatile use cases: retail, restaurants, professional services, beauty, food trucks & more.
  • Simple onboarding: merchant signs up online โ€” no complex underwriting for most businesses.
  • Two pricing programs: interchange-plus (rack rate) OR 4% flat-rate dual pricing โ€” agents pick what fits.
  • Co-branded 4% program: Square + Solutions in Payments created a joint 4% flat-rate signup link.
  • Ecommerce built in: online store, invoicing & payment links included.
Demo account tip

Walk it yourself first

Sign up your own Square demo account using the rack-rate link below. Walk through the onboarding so you can guide merchants confidently โ€” the process is intuitive once you've done it yourself.

Square Official YouTube โ†—

Full Square deal info โ†’

Two links. Two programs. Know the difference.

Option 1 ยท 4% Flat Rate โ€” Dual Pricing

Cash Discount OR Service Charge

Merchant passes the 4% processing fee to the customer. Two options:

  • Cash Discount: offer a discount to cash-paying customers to offset processing.
  • Service Charge: add 4% to all card transactions to offset processing fees.
4% Dual Pricing signup โ†—
Option 2 ยท Interchange Plus (Rack Rate)

Standard IC+ Pricing

Merchant pays interchange-plus (rack rate) processing โ€” the merchant absorbs all processing costs.

  • Welcome email arrives after signup
  • Welcome email contains the rack-rate application link
  • Walk merchant through SaaS fee & equipment selection
Rack Rate (IC+) signup โ†—

Square setup resources

When onboarding a merchant onto the 4% dual pricing program, use these Square help resources to set up Cash Discount or Surcharge correctly.

๐Ÿ’ต Cash Discount Setup

Step-by-step guide to creating and managing discounts for cash-paying customers in Square. Reduces card processing costs by rewarding cash customers.

Open article โ†—

๐Ÿ’ณ Service Charge Setup

How to get started with service charges in Square โ€” adds 4% to card transactions to offset processing fees. Common in restaurants and service businesses.

Open article โ†—

โ–ถ๏ธ Video Tutorial

Short walkthrough covering the 4% dual pricing program setup โ€” prepare yourself and share with merchants who prefer visual guidance.

Watch video โ†—
โš ๏ธ
Reminder: email support@solutionsinpayments.com + CC dom@nextpaypos.com & alexander@nextpaypos.com every time you sign a deal โ€” Square, Solutions in Payments, or any other equipment. Include the merchant DBA, the sign-up email, and the placement/product.
I
Section I ยท Call Flow

From First Contact to Signed Deal

1

Intro

Introduce yourself, NextPay, and your value prop in under 30 seconds.

2

Qualify

Are they the decision maker? What POS/processor do they use now?

3

Pain Points

What's frustrating about their current setup or costs?

4

Quiz

Direct them to nextpaypos.com/pricing#custom-quote for the right-fit product.

5

Present

Walk through the relevant product โ€” keep it clear and simple.

6

Demo

Offer a live demo if they need to see the product in action.

7

Close

Set a clear next step โ€” never end a call without one.

Application submissions

Square โ€” 4% Dual Pricing โ†— Square โ€” Rack Rate (IC+) โ†— Shift4 โ†— Clover โ€” order form โ†’ Solutions in Payments โ†—

๐Ÿ“…
Schedule a demo: contact the team to schedule. Full submission steps & portal contacts are on the Submit a Deal page.
J
Section J ยท Prospecting, Incentives & NextLink

Your Hustle. Your Pipeline. Your Pay.

Lead distribution rules

  • Lists distributed to active agents only
  • Must maintain call notes in Freshsales CRM
  • Actively calling = keeping your list
  • Only take what you'll actually work โ€” leads need multiple touches, emails & relentless follow-up
  • Let hungrier agents take what you can't commit to
๐Ÿงฐ
Available now: Social outreach ยท Local SLA ยท Sales automation tools ยท Live Transfers.   Coming soon: Meta paid ads.

Incentives โ€” short-term

$500

Shift4 closed deal

For every Shift4 merchant you close โ€” on top of your regular commission split.

$250

All other merchants

For every other merchant you close outside of Shift4 โ€” Square, SIP & all other products.

$2,500

5 deals in one month

Close 5 deals in a single calendar month and earn an additional $2,500 bonus on top of your deal payouts.

Long-term career track โ€” more doors open as you produce

๐Ÿ”“ Close 1 Deal

  • Email account + live transfer access

โšก Close 5 Deals

  • NextLink covered seat unlocked
  • Agent discount pricing available now

๐Ÿ’ฐ 5 / month ร— 90 days

  • Higher commission split OR W2 with draw

๐Ÿš€ 5 / month ร— 6 months

  • Management opportunity opens
๐Ÿ“ˆ
Merit-based opportunity. The more you produce, the more doors open. Incentive details subject to change โ€” confirm current terms with your manager.

NextLink โ€” client engagement & networking platform

๐Ÿ”— Client Engagement

Keep merchants engaged post-sale with automated touchpoints, updates & relationship tools.

๐ŸŒ Referral Network

Expand your referral network and build relationships that generate inbound leads over time.

๐Ÿ“ฃ Outreach Systems

Built-in outreach tools to help you reach more prospects more efficiently.

โญ Reputation Support

Help merchants build and manage their online presence โ€” a genuine value-add for your clients.

๐Ÿท๏ธ
Purchase at agent discount pricing now ยท covered seat unlocked after 5 closed deals ยท ask your manager for access.

Marketing & partnerships โ€” building your brand & pipeline

๐Ÿ“ฑ Social Media

LinkedIn, Facebook & Instagram to build your personal brand, share client wins, and stay top of mind.

๐Ÿ“ Local SLA

Chambers of commerce, business associations & local networking events to build referral pipelines in your market.

โš™๏ธ Sales Automation

Marketing automation & drip campaign tools being evaluated โ€” reduces manual effort while keeping outreach high-touch.

๐Ÿค Partnerships

Referral programs with accountants, bookkeepers, business brokers & adjacent service providers being built out.

๐ŸŽ“
Additional training coming soon: advanced call & objection handling ยท processing deep-dives (IC+, dual pricing, surcharge) ยท vertical-specific modules ยท tech stack mastery (CRM + automation) ยท team leadership track. Check back here regularly for new tools & training modules โ€” not just Google Drive.

The opportunity is real.

Every merchant you place keeps paying you every single month. This is a residual income business โ€” build it right. The only question is: how fast are you going to build it?

support@solutionsinpayments.com ยท dom@nextpaypos.com ยท alexander@nextpaypos.com ยท www.nextpaypos.com
Check back here in the Sales Hub regularly for updates โ€” resources are also shared via Google Drive.